Privacy Policy
Effective Date: August 21, 2026
This Privacy Policy explains how Compass Recovery, Inc. collects, uses, and shares information through this website, online inquiry forms, phone calls, and related admissions communications. It does not replace any Notice of Privacy Practices or other notices provided if you become a patient.
Information We Collect
When you contact us, we may collect your name, phone number, email address, insurance information, message, and other details you choose to provide. Because a free-text message may contain sensitive health information, provide only what is reasonably needed for your inquiry.
Our website may also collect device and usage information such as IP address, browser type, pages viewed, referring page, approximate location derived from an IP address, cookie identifiers, and interaction data.
How We Use Information
We use information to respond to inquiries, conduct admissions screening, verify benefits when requested, communicate about treatment options, operate and secure the website, maintain records, improve our services, and comply with legal obligations.
Online Forms and Service Providers
The appointment and inquiry form on this website is hosted by LeadConnector/HighLevel and is connected to Compass Recovery’s admissions workflow. We may also use vendors that provide hosting, communications, analytics, security, billing, and information-technology services. These providers receive information only as needed to perform services for Compass Recovery and are subject to applicable contractual and legal requirements.
Cookies, Analytics, and Tag Management
This website uses Google Tag Manager and Google measurement tools to understand website use and maintain site functionality. These technologies may use cookies or similar identifiers. Browser controls can limit or delete cookies, although doing so may affect site functionality.
Compass Recovery does not intend to send the contents of health-related inquiry messages to analytics or advertising tools. Do not include health information in a URL, search field, or other field that is not part of the designated inquiry form.
Health Information and Substance Use Disorder Records
If you become a patient, protected health information may be governed by the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2, California law, and a separate Notice of Privacy Practices or consent. Substance use disorder treatment records generally receive additional confidentiality protections under 42 CFR Part 2, subject to exceptions permitted by law.
When Information May Be Shared
Information may be shared with service providers supporting our operations; with healthcare providers, insurers, or other parties as permitted or authorized for treatment, payment, or operations; to comply with law or legal process; to protect safety and rights; or with your direction or consent. The rules that apply depend on the type of information and the relationship you have with Compass Recovery.
Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, to meet clinical, business, contractual, and legal requirements, and to resolve disputes. Retention periods vary by record type and applicable law.
Security
We use administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.
Your Choices and Rights
You may ask to update contact information or stop nonessential communications by contacting us. Depending on the information and applicable law, you may also have rights to request access, correction, deletion, restriction, or information about certain disclosures. Some information is exempt from or governed by healthcare-specific laws instead of general consumer privacy laws.
California Privacy
California residents may have additional rights under state law, subject to healthcare, legal, and other exemptions. Contact the Privacy Officer to submit a request. We may need to verify your identity and authority before responding.
Children
This website is not directed to children. A parent, guardian, or other authorized adult should contact admissions about services involving a minor.
Changes to This Policy
We may update this policy to reflect changes in law, technology, vendors, or operations. The effective date above identifies the current version.
Contact the Privacy Officer
Compass Recovery Privacy Officer
9431 Alderbury St., Cypress, CA 90630
Phone: (949) 444-9047
Email: contact@compass-recovery.com
You may also file a health-information privacy complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Compass Recovery will not retaliate against you for filing a complaint.
